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Terms and Conditions

Conditions of Use

By entering the Kasama.co.uk website you are entering a website owned by Kasama UK. Your entry to this website is subject to the conditions of use defined below. If you do not agree to be bound by these conditions of use you should not enter the Kasama UK site.

Copyright

ALL material including, but not limited to articles, information, data, photographs and artists illustrations contained within the Kasama UK website is subject to British and international copyright laws. Subject to the provisions of such laws you must not copy, reproduce, re-broadcast or retransmit any material contained within the Kasama UK website whether in whole or in part, by any means or attempt to deal in infringing copies taken from this site.

You may make only one copy (whether an electronic or hard copy) of Kasama UK material for the purpose of personal and private use only. Any copying for commercial purposes, for distribution to third parties or other manner of use of material contained within Kasama UK is expressly forbidden without prior written permission of Kasama UK.

Disclaimer and limitation of liability

You acknowledge that while Kasama UK and all contributors to Kasama UK website will endeavour to ensure that the material contained within website is accurate and up-to-date, Kasama UK and its contributors accept no responsibility for any error or omission in relation to any material contained within the website. Kasama UK makes no warranty or representation as to any material contained within the Kasama UK website. All implied warranties and conditions are excluded, except those that by operation of law cannot be excluded.

You rely on the material contained within the Kasama UK website at your own risk. Kasama UK specifically excludes all liability for any loss or damage, which may be suffered by you by reason of reliance on this material contained within the Kasama UK website for any purpose or your inability to access material contained within the Kasama UK website. Under no circumstances will Kasama UK be responsible for any direct, indirect or consequential damage caused to you by reason of any use of the material contained within the Kasama UK website or your inability to access material contained within the Kasama UK website. Kasama UK does not warrant or represent that the Kasama UK website will be available at all times.

Kasama UK accepts no liability for any loss or damage suffered by you if for any reason access to the Kasama UK website is not available.

In the case of services offered to you by Kasama UK within the Kasama UK website, to the extent that Kasama UK liability cannot be excluded by operation of law, Kasama UK liability is limited to the supply of these services again or the payment of the costs of having these services supplied again.

Access to other sites

Links contained within the Kasama UK website may provide access to you to additional sites, which are owned, maintained and controlled by people or companies other than Kasama UK. The material contained within these sites can change without Kasama UK's knowledge.

As these sites are neither the property of, nor the responsibility of Kasama UK, you acknowledge that Kasama UK has no control over the maintenance of these sites and therefore bears no liability or responsibility for their content.

Trademarks

You may not use any trademark, name, get up or other indicia appearing within Kasama UK, whether in whole or in part, by any means or for any purpose without the permission of the owner.

Governing law

These conditions of use are governed by British law. Your entry to the Kasama UK website is subject to this governing law and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales in relation to any dispute arising out of these conditions of use or your use of the Kasama UK website and the material contained within.

Amendments

Kasama UK reserves the right to change, modify or amend the conditions of use of the Kasama UK website at any time and at its sole discretion. You will be notified of such changes, modifications or amendments within the Kasama UK website.

Your continuing use of the site will be deemed to be your acceptance of these changes, modifications or amendments.

Delivery Policy

Our website intelligently works out the available options for delivery of your goods. There will normally be several options for you to choose from covering a range of prices and delivery speeds. The prices displayed for delivery are shown excluding VAT, where applicable. We use Royal Mail's various services, as well as Courier services. Whilst every effort is made to automatically calculate the correct postage, we reserve the right to charge a little more to cover Non-Mainland which attract greater charges from the delivery companies.

UK mainland deliveries

Items less than 500g will normally be sent by Royal Mail 1st class recorded.

Items greater than 500g will normally be sent by next day courier.

Overseas and Non-UK Mainland deliveries

Depending on the weight/size/value of your order, it may attract a higher delivery charge. These orders are usually sent by Royal Mail Airsure or International Signed For (ISF). You will be notified of any extra charge, and required to confirm you accept the extra charge (which will be charged to you at cost) before the goods will be shipped.

You will be billed in GBP. US Dollar and Euro prices are shown on our website for your help and guidance only.

Delivery Schedule

We usually ship all orders the same day, subject to the order being received by us before midday. International orders may take longer.
The vast majority or our orders arrive next day within the UK, international delivery times vary greatly depending on the country and customs clearance.

Stock errors

Our website provides live stock indicators, and will prevent you from ordering products that are not in stock. Owing to us having a "bricks and mortar" shop as well as a website, on very rare occasions it might be possible for the system to allow you to purchase an item that has sold out in the shop, but has not yet updated the website. This is down to technology limitations and is currently unavoidable. If you encounter this scenario, we aim to resolve the issue immediately. Please make sure we have up to date contact details for you in your account.

The only items that can be intentionally ordered whilst not in stock are items which we can restock in less than 24 hours. You will still receive a next day despatch in a worst case scenario.

Credit Card Security

We use PayPal to deliver our payment gateway securely. We do not store any credit card details online. We know of no documented cases of credit card fraud using our shopping system over the Internet.

 
Cancellation, Returns and Refunds

Right of Cancellation

The United Kingdom's Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation. If you wish to cancel your order please either write to us at the address on this website or email us with details of your cancellation. If you have already received the products you must carefully repackage and return them to us at the returns address we provide. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products once we have received and checked that they are in a re-saleable condition. We will not refund any postage costs incurred.

Damaged Goods

We will take great care to ensure that you receive your goods in perfect condition. However, if your goods are damaged or faulty, please call us on 07735970429 within 3 working days of receipt of your order. We will either replace the goods or arrange a refund as appropriate. We will also pay you the cost of the return postage. You will need to include a covering letter in the package stating the reason for return, and you might need to obtain a proof of posting certificate from your Post Office for us to be able to refund your postage costs.

Returns Address

Please mark return parcels for the attention of the Returns Department at the usual address.
Kasama UK
Ellistones Cottage
Stainland Road
Halifax
HX4 9HF

For all goods returned, we recommend that you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery) as you will be responsible for the goods until they are received by us.

 
WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.

The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy a new Electrical or Electronic product from us.

For example, if a customer bought a new appliance from us we would accept their old appliance back and prevent it going into a landfill site by disposing of it safely. The recycling/disposal service is offered free of charge. Customers must return their WEEE item to us within 28 days of purchasing their new item. Alternatively we offer a collection service charged at £19.98 (inc VAT) - this service must be requested at the time of ordering your new appliance. Any appliances that we are collecting should be disconnected and ready for collection at the time the new appliance is delivered.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:



WEEE

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

Under the Waste Battery Regulations, Kasama Helicopters UK are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person (please do not post). Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com. Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.